Have You Been Injured? We're Ready to Fight for You.

Assaulted Uber Passengers No Longer Forced into Arbitration

Published on May 22, 2018 at 2:41 pm in Recent Cases.

Three weeks ago, CNN published the results of an investigation which found that at least 103 Uber drivers in the U.S. have been accused of sexually assaulting or abusing passengers within the last four years. This is the first time we’ve ever seen an estimate of the total number of sexual assault and abuse cases that have occurred. Uber has kept this information under wraps since the company’s inception.

The investigation comes at the heels of several lawsuits that have been filed against Uber. Several of the latest lawsuits have challenged an agreement written into Uber’s terms of services that riders all must agree to before using the rideshare service. In the original agreement, users had to agree to resolve any sexual violence claims through private arbitration. This agreement kept the claims confidential and hidden—until recent lawsuits were brought to life and CNN launched its investigation.

Now, since the investigation, Uber has changed its tune. The company has changed its terms of service agreement to no longer force passengers who have been victims of sexual violence by drivers to settle claims through individual arbitration. Instead, victims of violence—including riders, employees, and drivers—will be able to choose how they wish to pursue legal action. These options include arbitration, mediation, or open court.

Uber’s chief legal officer, Tony West, stated in an interview with CNN that the company is taking steps to reduce the culture of silencing instances of sexual violence by changing the terms of service. In addition, Uber will no longer require confidentiality as part of settlement agreements in lawsuits that pertain to sexual violence or harassment. The company will also publish a “safety transparency report” that will state how many sexual assaults and other similar incidents occur on its platform.

These changes will go a long way towards making the issue more well-known and may additionally spurn Uber into taking action to stop cases of sexual violence from occurring. CNN found the data for their investigation after reviewing police reports, federal court reports, and court databases for 30 major U.S. cities, but Uber’s data should display the full picture—and will likely show higher numbers than CNN.

According to CNN’s data, at least 31 Uber drivers in the last four years have been convicted of crimes ranging from forcible touching to rape. Dozens of criminal and civil cases are currently pending. Not all of the police report data could be included in CNN’s data, so the estimates may, in fact, may be much higher.

Beyond Uber, forced arbitration clauses are a major issue in the United States today. When companies force customers, employees, and clients into private arbitration—thereby removing their freedom to make others aware of unlawful activities that take place—they are essentially removing a basic, human civil right.

 

Free Case Evaluation

At Thomas Law Offices, our personal injury attorneys recognize that our potential clients are likely going through some of the most difficult times of their lives. We don't want you to have to worry about paying out of pocket for legal advice when you're just starting to learn your legal rights and options. That's why we provide free case evaluations. We'll offer our expert advice about your potential case and walk you through how we can help you.

Call us or fill out the form below to tell us about your potential case and a personal injury lawyer will get back to you as quickly as possible.

Meet Our Founder

Tad Thomas - Trial Lawyer

Tad Thomas

Managing Partner

Tad Thomas has dedicated his practice to representing plaintiffs in various types of civil litigation, including personal injury, business litigation, class actions, and multi-district litigation.

After graduating with his law degree in 2000 from Salmon P. Chase College of Law at Northern Kentucky University, Mr. Thomas immediately opened his own private practice and began representing injury victims.

In 2011, Thomas Law Offices was established in Louisville, Kentucky. Over the past decade, Mr. Thomas has expanded his firm and now has offices in three additional locations: Cincinnati, Ohio, Columbia, Missouri, and Chicago, Illinois. He is also a frequent lecturer on topics like trial skills and ethics and technology.

Legal & Firm News

Two Nurses Arrested in Ohio for Nursing Home Resident Neglect

In April 2022, Sunrise Manor nursing home’s director of nursing and assistant nursing director were arrested for allegations of patient neglect. Christina Drake and Jennie Elliott are being investigated following a criminal complaint filed in regard to an incident that occurred in April 2020. The two nursing staff members are facing multiple first-degree misdemeanor charges, […]

Read More

What Injuries Do Unattended Children Most Commonly Suffer?

It is a tragedy when a child is killed or injured in an accident that could have been prevented. Most of the time, it only takes one attentive adult to stop these tragic incidents from happening. The personal injury lawyers at Thomas Law Offices look at what injuries unattended children most commonly suffer and⁠—more importantly—how […]

Read More

What Injuries Can Result From Slamming on the Brakes?

No matter how safely you may drive, you will undoubtedly encounter situations in which you will have to take significant evasive maneuvers to avoid a car accident. While avoiding a motor vehicle crash is virtually always preferable to a collision, there are times when the evasive action can also cause harm.

Read More
Tad Thomas on The National Crime Victim Bar Association
Tad Thomas on AVVO
Tad Thomas on Lawyer Minds
Tad Thomas on American Association for Justice
Southern Trial Lawyers Association
Illinois Trial Lawyers Association
Ohio Association for Justice
Kentucky Justice Association
Tad Thomas on Attorney at Law Magazine
Tad Thomas on Attorney at Law Magazine
2021 Public Justice Member
AAJ Masters of Trial Law: Champion