New technology makes our lives easier with every new update and model. This is especially true for mobile devices like smartphones. With every new phone model and update comes increased battery life, operating systems that are more powerful and flexible, and cool, new features to try out.
Technology sometimes comes with a risk, however. When new devices aren’t properly tested, they can cause potential issues. Software bugs, hardware glitches, and even safety issues can give new technology users grief. If a smartphone manufacturer, for example, knows about a safety issue, they have a legal obligation to report that safety issue to the public, set up a recall, and resolve the issue as quickly as possible.
Samsung, the manufacturer of the Galaxy and Galaxy Note smartphone series, recently issued a safety recall for their recently-released Galaxy Note7 smartphone. The recall is voluntary and provides an exchange at no additional cost to the owner. The batteries in the affected devices have been known to overheat and can potentially cause a safety risk due to overheating.
Important Note: This only affects Galaxy Note7 phones that were purchased in the U.S. before September 15, 2016. If you purchased this smartphone after September 15, this issue has been resolved and your device will have batteries that won’t overheat.
If you have a Galaxy Note7 that was purchased before September 15th and you have noticed it overheating, you should stop using the device, power it down immediately, and exchange it via Samsung’s U.S. Note7 Exchange Program. To find out if your device is eligible for the exchange program, you’ll need to go to this link and enter the IMEI or serial number of your device. Galaxy Note7 owners can also contact their service carrier or retail store where the device was purchased.
When a manufacturer or retailer issues a safety recall quickly, effectively allowing product owners to easily receive a safe replacement, this dramatically decreases the chance of injury that may be caused by a defective product. Samsung absolutely did the right thing by issuing a safety recall quickly—consequently removing those defective models from the market.
Unfortunately, many retailers and manufacturers do not properly prioritize product safety. There is a surprising amount of dangerous, defective products on the market today that may potentially place us and our loved ones at risk. Sometimes the only way to take action against these manufacturers and retailers is by filing a product liability lawsuit after any injuries or harmful health conditions are experienced.
Tad Thomas, Louisville, KY product liability lawyer, and his expert team of personal injury attorneys are equipped to handle difficult product liability cases. Thomas Law Offices has experience fighting cases against major corporations and will not hesitate to help you fight your case. Contact our Louisville, Kentucky office to learn more.